Maggie who was the guide for the day tour on Big Island was excellent. The other days on the tour could have been better if the other tour guides were truly bilingual and spoke English. Also, the guide who picked us up on our arrival day was late and we had to call and check if someone was going to pick us up from the airport. Otherwise, the tour was good overall and covered many highlight places to see.
i highly recommend this tour. they know where to take you, very interesting places. just leave them to it, they know what they are doing: Maggie and Fefe our tour guide, they are the best. i love that airport pick up/drop off is available (upon request). the hotel we stayed in (Naniloa Double Tree in Hilo) was very nice, very friendly people, i don't worry so much after making tours with this group; or to take any tours with them at any place...they're there for you.